Haven Sauna > Legal >
Last updated:
November 10, 2025
Terms of Use & Sale
Welcome to Haven Sauna. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Use & Sale. If you do not agree to these terms, please refrain from using our platform.
1. Acceptance of Terms
1.1. These Terms of Use & Sale (“Terms”) are a legally binding agreement between Real Sweat, Inc., a Delaware corporation, d/b/a Haven Sauna (“Haven,” “we,” “us,” “our”) and any person or entity that accesses https://www.havensauna.com and related sites, apps, or services (the “Site”) or purchases our products or services (the “Products” and “Services”).
1.2. By using the Site or purchasing Products, you agree to these Terms.
2. Who We Are & How to Contact Us
2.1. Legal entity & address: Real Sweat, Inc. d/b/a Haven Sauna, 228 Park Ave S, PMB 68003, New York, NY 10003, United States.
2.2. Phone: (646) 766‑8366 • Email: hi@havensauna.com.
2.3. Legal notices & DMCA: legal@havensauna.com (see §20).
3. Changes to These Terms
3.1. We may update these Terms from time to time. We will revise the “Last updated” date.
3.2. Your continued use after updates constitutes acceptance of the revised Terms.
4. Eligibility & Privacy
4.1. You must be 18+ or an authorized representative of an entity to use the Site.
4.2. Our Privacy Policy (incorporated by reference) explains how we collect and use personal data: havensauna.com/legal/privacy-and-cookies-policy.
5. Intellectual Property; Site License
5.1. The Site (including text, graphics, logos, images, video/audio, software, and design) is owned by or licensed to Haven and protected by intellectual‑property laws.
5.2. We grant you a limited, revocable, non‑exclusive, non‑transferable license to access and use the Site for personal, non‑commercial purposes. No other rights are granted.
6. Acceptable Use
6.1. You agree not to: scrape or mine data; bypass access or security controls; introduce malware; infringe IP or privacy; use the Site unlawfully, deceptively, or to compete with us; or interfere with Site operation.
7. User Content & Feedback
7.1. If you submit reviews, photos, comments, suggestions, or other content (“User Content”), you grant Haven a worldwide, royalty‑free, sublicensable license to host, reproduce, display, modify, and distribute such content in connection with the Site, Products, marketing, and improvements.
7.2. You represent you own or control the rights to your User Content and that it is lawful and non‑infringing. We may moderate or remove User Content at our discretion.
8. Health & Safety (Important)
8.1. Our saunas are consumer wellness products—not medical devices—and are not intended to diagnose, treat, cure, or prevent disease.
8.2. Heat exposure can pose risks (e.g., dehydration, dizziness, overheating) and may be unsafe for some people (e.g., certain cardiovascular conditions, pregnancy, alcohol/drug use).
8.3. Consult a clinician before use, hydrate, follow the product manual and posted warnings, and discontinue use if unwell.
9. Product Safety; Batteries & Electrical
9.1. Some Products or accessories may include electrical heaters and/or rechargeable batteries. Use only as directed; keep required clearances; ensure ventilation; do not cover heaters or modify safety features; and follow charging, storage, and disposal instructions.
9.2. Battery shipping. Lithium‑battery shipments are regulated. We may ship certain battery systems separately from the sauna and may restrict shipping methods or destinations as required by carriers or law.
10. Terms of Sale
10.1 Orders & acceptance. Your order is an offer to buy; we may accept or reject (e.g., for suspected fraud, errors, availability). Acceptance occurs when we confirm or ship.
10.2 Pricing, taxes, availability. Prices are in USD; applicable taxes, fees, and shipping are shown at checkout. We may correct errors and update availability.
10.3 Shipping, delivery & risk of loss. We ship to all 50 U.S. states. Title and risk of loss pass upon delivery to your address (or to your carrier if you arrange pickup). If we advertise shipping timeframes, we will comply with applicable U.S. rules on shipment promises and delays. Battery systems may ship separately.
10.4 Freight, access & installation. You are responsible for accurate delivery details (e.g., stairs, gates, elevators). Redelivery, storage, or accessorial charges may apply. Unless you purchase installation/white‑glove service, you are responsible for placement, assembly, and safe installation consistent with manuals and local codes.
10.5 Inspection & shipping damage. Please inspect upon delivery and notify us of shipping damage within 7 days with photos so we can assist with carrier claims.
10.6 Returns & refunds. Unless marked Final Sale (e.g., custom builds/finishes), you may request a return within 30 days of delivery in original condition/packaging. You pay return freight; a 15% restocking fee applies. We cover pickup scheduling and disassembly labor; freight and restocking are deducted from the refund after inspection.
10.7 Pre‑orders, deposits & cancellations. Pre‑order timelines are estimates. You may cancel for a full refund until we send a “Preparing to Ship” notice (unless otherwise stated in our Reservation Deposit Policy, incorporated by reference).
10.8 Limited warranty (summary). We provide a Limited Lifetime Warranty (summary only here). Full terms will be posted in our Warranty Policy (incorporated by reference): havensauna.com/legal/warranty.
10.9 Resale & export. Purchases are for end‑users; we may cancel suspected resales. You must comply with export/sanctions/import laws.
11. Apps, Software & Connected Features
11.1. Platforms: the Site and iOS and Android apps.
11.2. License: limited, revocable, non‑transferable license to use our app/firmware solely with your Product.
11.3. Updates may add/change/remove features; connectivity is not guaranteed in all environments.
11.4. Do not rely on connected features for emergency or life‑safety functions.
11.5. Features labeled “beta” are provided “as is.”
12. Promotions, Gift Cards & Financing
12.1. Promotions are time‑limited and subject to posted terms.
12.2. Gift cards are redeemable only on the Site and not for cash except where required by law.
12.3. If you use third‑party financing, you also agree to that provider’s terms.
13. California Proposition 65 (General Notice)
13.1. We provide Prop 65 warnings on packaging/product pages where required.
13.2. For wood dust, California’s OEHHA has stated it is not aware of circumstances where a consumer would be significantly exposed simply by purchasing or using finished furniture; warnings more commonly apply where dust is generated by cutting/sanding. Follow any warnings provided.
14. Third‑Party Links & Services
14.1. The Site may link to third‑party sites or integrate third‑party services. We are not responsible for their content, policies, or actions.
15. Disclaimers
15.1. THE SITE, APPS, AND SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES (EXPRESS OR IMPLIED), INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. Some jurisdictions do not allow certain disclaimers—your rights may vary.
16. Limitation of Liability
16.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAVEN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOST PROFITS/REVENUE/GOODWILL.
16.2. HAVEN’S TOTAL LIABILITY RELATING TO THE SITE, PRODUCTS, OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID HAVEN FOR THE PRODUCT OR SERVICE AT ISSUE IN THE 12 MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow certain limitations—your rights may vary.
17. Indemnification
17.1. You agree to defend, indemnify, and hold Haven and our officers, directors, employees, and agents harmless from claims, damages, liabilities, costs, and fees (including reasonable attorneys’ fees) arising out of your misuse of the Site/Products, violation of these Terms, or infringement or violation of law or third‑party rights.
18. Dispute Resolution; Arbitration; Class‑Action Waiver
18.1. Informal resolution. Before filing a claim, email legal@havensauna.com with a description of the dispute and allow 30 days for informal resolution.
18.2. Binding arbitration. If not resolved, any dispute between you and Haven related to these Terms, the Site, or the Products will be resolved by individual binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (as revised May 1, 2025) and any applicable mass‑filing supplements. Venue: New York County, New York. Language: English.
18.3. Fees. AAA rules govern fees; where required by those rules, we will pay certain consumer filing/arbitrator fees. If AAA declines to administer because a business fails to comply with registration or fee requirements, the dispute may proceed in court.
18.4. No class actions. Class, collective, consolidated, and representative actions are waived.
18.5. Small‑claims option. Either party may bring an individual claim in small‑claims court in New York County, NY instead of arbitration.
18.6. 30‑day opt‑out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@havensauna.com with subject “Arbitration Opt‑Out” and your name, account email, and address.
18.7. Time limit. Claims must be brought within one (1) year after accrual.
19. Governing Law; Venue
19.1. These Terms are governed by New York law, without regard to conflict‑of‑law rules; applicable U.S. federal requirements also apply.
19.2. Subject to §18, the exclusive venue for permitted court actions is the state or federal courts in New York County, New York.
20. DMCA Notice (U.S. Copyright Only)
20.1. If you believe content on the Site infringes your copyright, send a DMCA notice with the elements required by 17 U.S.C. §512(c)(3) to:
DMCA Agent (notices only): Legal Department • legal@havensauna.com • (646) 766‑8366 • 228 Park Ave S, PMB 68003, New York, NY 10003, United States.
20.2. We intend to maintain a designation with the U.S. Copyright Office’s DMCA Designated Agent Directory; we may update the agent information after registration.
21. Accessibility
21.1. We aim to make the Site accessible and welcome feedback at hi@havensauna.com.
22. Electronic Communications & Signatures
22.1. You consent to receive communications electronically. You agree that electronic signatures and records have the same legal effect as paper versions.
23. California Users and Residents
23.1. If any complaint with us is not satisfactorily resolved, you may contact the California Department of Consumer Affairs, Consumer Information Center at (800) 952‑5210 or write to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.
24. Miscellaneous
24.1. These Terms (plus policies incorporated by reference, including the Privacy Policy, Warranty Policy, and Reservation Deposit Policy) are the entire agreement between you and Haven regarding the Site/Products.
24.2. If any provision is unlawful or unenforceable, it is severed and the rest remains in effect. Failure to enforce a provision is not a waiver.
24.3. You may not assign these Terms without our consent; we may assign them.
24.4. Force majeure applies to events beyond our reasonable control.
Welcome to Haven Sauna. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Use & Sale. If you do not agree to these terms, please refrain from using our platform.
1. Acceptance of Terms
1.1. These Terms of Use & Sale (“Terms”) are a legally binding agreement between Real Sweat, Inc., a Delaware corporation, d/b/a Haven Sauna (“Haven,” “we,” “us,” “our”) and any person or entity that accesses https://www.havensauna.com and related sites, apps, or services (the “Site”) or purchases our products or services (the “Products” and “Services”).
1.2. By using the Site or purchasing Products, you agree to these Terms.
2. Who We Are & How to Contact Us
2.1. Legal entity & address: Real Sweat, Inc. d/b/a Haven Sauna, 228 Park Ave S, PMB 68003, New York, NY 10003, United States.
2.2. Phone: (646) 766‑8366 • Email: hi@havensauna.com.
2.3. Legal notices & DMCA: legal@havensauna.com (see §20).
3. Changes to These Terms
3.1. We may update these Terms from time to time. We will revise the “Last updated” date.
3.2. Your continued use after updates constitutes acceptance of the revised Terms.
4. Eligibility & Privacy
4.1. You must be 18+ or an authorized representative of an entity to use the Site.
4.2. Our Privacy Policy (incorporated by reference) explains how we collect and use personal data: havensauna.com/legal/privacy-and-cookies-policy.
5. Intellectual Property; Site License
5.1. The Site (including text, graphics, logos, images, video/audio, software, and design) is owned by or licensed to Haven and protected by intellectual‑property laws.
5.2. We grant you a limited, revocable, non‑exclusive, non‑transferable license to access and use the Site for personal, non‑commercial purposes. No other rights are granted.
6. Acceptable Use
6.1. You agree not to: scrape or mine data; bypass access or security controls; introduce malware; infringe IP or privacy; use the Site unlawfully, deceptively, or to compete with us; or interfere with Site operation.
7. User Content & Feedback
7.1. If you submit reviews, photos, comments, suggestions, or other content (“User Content”), you grant Haven a worldwide, royalty‑free, sublicensable license to host, reproduce, display, modify, and distribute such content in connection with the Site, Products, marketing, and improvements.
7.2. You represent you own or control the rights to your User Content and that it is lawful and non‑infringing. We may moderate or remove User Content at our discretion.
8. Health & Safety (Important)
8.1. Our saunas are consumer wellness products—not medical devices—and are not intended to diagnose, treat, cure, or prevent disease.
8.2. Heat exposure can pose risks (e.g., dehydration, dizziness, overheating) and may be unsafe for some people (e.g., certain cardiovascular conditions, pregnancy, alcohol/drug use).
8.3. Consult a clinician before use, hydrate, follow the product manual and posted warnings, and discontinue use if unwell.
9. Product Safety; Batteries & Electrical
9.1. Some Products or accessories may include electrical heaters and/or rechargeable batteries. Use only as directed; keep required clearances; ensure ventilation; do not cover heaters or modify safety features; and follow charging, storage, and disposal instructions.
9.2. Battery shipping. Lithium‑battery shipments are regulated. We may ship certain battery systems separately from the sauna and may restrict shipping methods or destinations as required by carriers or law.
10. Terms of Sale
10.1 Orders & acceptance. Your order is an offer to buy; we may accept or reject (e.g., for suspected fraud, errors, availability). Acceptance occurs when we confirm or ship.
10.2 Pricing, taxes, availability. Prices are in USD; applicable taxes, fees, and shipping are shown at checkout. We may correct errors and update availability.
10.3 Shipping, delivery & risk of loss. We ship to all 50 U.S. states. Title and risk of loss pass upon delivery to your address (or to your carrier if you arrange pickup). If we advertise shipping timeframes, we will comply with applicable U.S. rules on shipment promises and delays. Battery systems may ship separately.
10.4 Freight, access & installation. You are responsible for accurate delivery details (e.g., stairs, gates, elevators). Redelivery, storage, or accessorial charges may apply. Unless you purchase installation/white‑glove service, you are responsible for placement, assembly, and safe installation consistent with manuals and local codes.
10.5 Inspection & shipping damage. Please inspect upon delivery and notify us of shipping damage within 7 days with photos so we can assist with carrier claims.
10.6 Returns & refunds. Unless marked Final Sale (e.g., custom builds/finishes), you may request a return within 30 days of delivery in original condition/packaging. You pay return freight; a 15% restocking fee applies. We cover pickup scheduling and disassembly labor; freight and restocking are deducted from the refund after inspection.
10.7 Pre‑orders, deposits & cancellations. Pre‑order timelines are estimates. You may cancel for a full refund until we send a “Preparing to Ship” notice (unless otherwise stated in our Reservation Deposit Policy, incorporated by reference).
10.8 Limited warranty (summary). We provide a Limited Lifetime Warranty (summary only here). Full terms will be posted in our Warranty Policy (incorporated by reference): havensauna.com/legal/warranty.
10.9 Resale & export. Purchases are for end‑users; we may cancel suspected resales. You must comply with export/sanctions/import laws.
11. Apps, Software & Connected Features
11.1. Platforms: the Site and iOS and Android apps.
11.2. License: limited, revocable, non‑transferable license to use our app/firmware solely with your Product.
11.3. Updates may add/change/remove features; connectivity is not guaranteed in all environments.
11.4. Do not rely on connected features for emergency or life‑safety functions.
11.5. Features labeled “beta” are provided “as is.”
12. Promotions, Gift Cards & Financing
12.1. Promotions are time‑limited and subject to posted terms.
12.2. Gift cards are redeemable only on the Site and not for cash except where required by law.
12.3. If you use third‑party financing, you also agree to that provider’s terms.
13. California Proposition 65 (General Notice)
13.1. We provide Prop 65 warnings on packaging/product pages where required.
13.2. For wood dust, California’s OEHHA has stated it is not aware of circumstances where a consumer would be significantly exposed simply by purchasing or using finished furniture; warnings more commonly apply where dust is generated by cutting/sanding. Follow any warnings provided.
14. Third‑Party Links & Services
14.1. The Site may link to third‑party sites or integrate third‑party services. We are not responsible for their content, policies, or actions.
15. Disclaimers
15.1. THE SITE, APPS, AND SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES (EXPRESS OR IMPLIED), INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. Some jurisdictions do not allow certain disclaimers—your rights may vary.
16. Limitation of Liability
16.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAVEN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOST PROFITS/REVENUE/GOODWILL.
16.2. HAVEN’S TOTAL LIABILITY RELATING TO THE SITE, PRODUCTS, OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID HAVEN FOR THE PRODUCT OR SERVICE AT ISSUE IN THE 12 MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow certain limitations—your rights may vary.
17. Indemnification
17.1. You agree to defend, indemnify, and hold Haven and our officers, directors, employees, and agents harmless from claims, damages, liabilities, costs, and fees (including reasonable attorneys’ fees) arising out of your misuse of the Site/Products, violation of these Terms, or infringement or violation of law or third‑party rights.
18. Dispute Resolution; Arbitration; Class‑Action Waiver
18.1. Informal resolution. Before filing a claim, email legal@havensauna.com with a description of the dispute and allow 30 days for informal resolution.
18.2. Binding arbitration. If not resolved, any dispute between you and Haven related to these Terms, the Site, or the Products will be resolved by individual binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (as revised May 1, 2025) and any applicable mass‑filing supplements. Venue: New York County, New York. Language: English.
18.3. Fees. AAA rules govern fees; where required by those rules, we will pay certain consumer filing/arbitrator fees. If AAA declines to administer because a business fails to comply with registration or fee requirements, the dispute may proceed in court.
18.4. No class actions. Class, collective, consolidated, and representative actions are waived.
18.5. Small‑claims option. Either party may bring an individual claim in small‑claims court in New York County, NY instead of arbitration.
18.6. 30‑day opt‑out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@havensauna.com with subject “Arbitration Opt‑Out” and your name, account email, and address.
18.7. Time limit. Claims must be brought within one (1) year after accrual.
19. Governing Law; Venue
19.1. These Terms are governed by New York law, without regard to conflict‑of‑law rules; applicable U.S. federal requirements also apply.
19.2. Subject to §18, the exclusive venue for permitted court actions is the state or federal courts in New York County, New York.
20. DMCA Notice (U.S. Copyright Only)
20.1. If you believe content on the Site infringes your copyright, send a DMCA notice with the elements required by 17 U.S.C. §512(c)(3) to:
DMCA Agent (notices only): Legal Department • legal@havensauna.com • (646) 766‑8366 • 228 Park Ave S, PMB 68003, New York, NY 10003, United States.
20.2. We intend to maintain a designation with the U.S. Copyright Office’s DMCA Designated Agent Directory; we may update the agent information after registration.
21. Accessibility
21.1. We aim to make the Site accessible and welcome feedback at hi@havensauna.com.
22. Electronic Communications & Signatures
22.1. You consent to receive communications electronically. You agree that electronic signatures and records have the same legal effect as paper versions.
23. California Users and Residents
23.1. If any complaint with us is not satisfactorily resolved, you may contact the California Department of Consumer Affairs, Consumer Information Center at (800) 952‑5210 or write to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.
24. Miscellaneous
24.1. These Terms (plus policies incorporated by reference, including the Privacy Policy, Warranty Policy, and Reservation Deposit Policy) are the entire agreement between you and Haven regarding the Site/Products.
24.2. If any provision is unlawful or unenforceable, it is severed and the rest remains in effect. Failure to enforce a provision is not a waiver.
24.3. You may not assign these Terms without our consent; we may assign them.
24.4. Force majeure applies to events beyond our reasonable control.