Reservation Agreement

This Reservation Agreement (the “Agreement”) governs the placing of a reservation deposit (a “Reservation”) with Real Sweat, Inc., a Delaware corporation, d/b/a Haven Sauna (“Haven,” “we,” “us”) for a future purchase of a Haven sauna (the “Product”). By submitting a Reservation, you agree to be legally bound by this Agreement.

1) No obligations

1.1 Reservation only. Your Reservation is not a purchase agreement. It is an intent to order in the future and is subject to a separate written or electronic Purchase Agreement at the time of configuration/checkout, which will contain final terms, specifications, price, taxes/fees, shipping/installation, and policies.

1.2 No duty to proceed. This Agreement does not obligate you to buy, nor obligate Haven to sell or deliver, any Product until a Purchase Agreement is executed. Haven may decline or cancel a Reservation in its discretion (e.g., suspected resale, bad faith, ineligibility, discontinued configuration). If Haven declines or cancels, Haven will refund your Reservation Deposit (defined in §3) as your sole remedy.

2) Eligibility; accurate information

2.1 Eligibility. You must be 18+, legally capable of entering a contract, and a resident of the United States. If reserving for an organization, you represent you are authorized to bind that entity.

2.2 Accurate info. You agree the information you provide is true, complete, and current, and you will promptly update changes until your Product is prepared to ship. Haven is not responsible for undeliverable notices due to outdated or inaccurate information.

3) Reservation Deposit; cancellation

3.1 Amount & payment. When you place a Reservation you authorize us (or our payment processor) to charge the Reservation Deposit (the “Deposit”) in the amount shown at checkout and on your reservation confirmation. You represent you have the right to use the payment method and authorize us to share payment information with processors to complete the charge. Your Deposit will be applied dollar‑for‑dollar to your final invoice under the Purchase Agreement.

3.2 Taxes. Any taxes on the Deposit will be shown at checkout and charged where applicable.

3.3 Cancellation & refund (refundable model). Your Deposit is fully refundable until we send a “Preparing to Ship” notice for your Product. After that notice, the Deposit becomes non‑refundable. If Haven cancels your Reservation or cannot fulfill it, Haven will refund the Deposit.

3.4 How refunds are paid. Any approved refund will be issued to the original payment method; if unavailable, we may issue a check or electronic transfer.

3.5 Deposit variations & confidentiality. Haven may offer different Deposit amounts or incentives from time to time or by invitation. The Deposit amount applicable to your Reservation is the amount shown at checkout/confirmation. Such offers are personal to you, non‑transferable, and do not entitle any customer to a price or Deposit adjustment.

3.6 No interest; not escrow. Deposits may be commingled with general funds, do not earn interest, and are not held in escrow.

4) Priority; configuration changes

4.1 Sequence. Haven will use commercially reasonable efforts to schedule production and invitations to order based on Deposit timestamp, Product configuration, region, and operational constraints. Your place in line is not a guarantee of a particular serial number or delivery date.

4.2 Changes. Features, options, and finishes may change before purchase. Haven may build certain configurations first, limit early deliveries by region, or use pre‑production units for testing, evaluation, or display.

4.3 Non‑transferability. Reservations are personal to you and may not be sold or assigned without Haven’s written consent. Reservations suspected for resale may be canceled with a refund per §1.2/§3.3.

5) Delivery schedule; shipping regions

5.1 Timing. Delivery depends on production, component availability, logistics lead times, your location, and timely completion of your Purchase Agreement, payment, and installation details. Dates are estimates only and may change.

5.2 Regions. We currently plan deliveries to the 50 U.S. states; certain locations or access conditions (e.g., remote islands, limited access roads) may require additional lead time or fees.

5.3 Separate shipments. Certain components (e.g., a Power Module) may ship separately and with mode restrictions. Final methods and timing will be confirmed in the Purchase Agreement and pre‑shipment notices.

6) Price; what’s included later

6.1 Not a price lock. Placing a Reservation does not lock the Product’s price. Final price, options, taxes, fees, shipping/installation, and promotions are set in your Purchase Agreement. If you do not agree to the final configuration or price, you may cancel per §3.3 before signing the Purchase Agreement.

7) Privacy

Your information will be handled per our Privacy Policy (havensauna.com/legal/privacy-and-cookies-policy).

8) Indemnity

To the extent permitted by law, you agree to indemnify and hold Haven and its officers, directors, employees, and agents harmless from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your breach of this Agreement or misuse of a Reservation.

9) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) HAVEN WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY RESERVATION; AND (B) HAVEN’S TOTAL LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE DEPOSIT AMOUNT YOU PAID. THESE LIMITATIONS APPLY WHETHER THE CLAIM SOUNDS IN CONTRACT, TORT, OR OTHERWISE.

10) Dispute resolution; arbitration; class‑action waiver

10.1 Informal resolution. Before filing a claim, email legal@havensauna.com with a description of the dispute and allow 30 days for informal resolution.

10.2 Arbitration. If not resolved, any dispute related to this Agreement or a Reservation will be resolved by individual binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Venue: New York County, New York; Law: see §11. Either party may bring an individual claim in small‑claims court in New York County, NY.

10.3 Class waiver. No class or representative actions; only individual claims are allowed.

10.4 Opt‑out. You may opt out of arbitration within 30 days after you accept this Agreement by emailing legal@havensauna.com with subject “Arbitration Opt‑Out” and your name, reservation email, and address.

11) Governing law; venue

This Agreement is governed by the laws of the State of New York, without regard to conflict‑of‑law rules. Subject to §10, the exclusive venue for any permitted court action is the state or federal courts in New York County, New York, and you consent to personal jurisdiction there.

12) Changes; notices; misc.

12.1 Changes. We may update this Agreement. If materially adverse to you, we will notify you, and your sole remedy if you disagree is to cancel per §3.3 before signing a Purchase Agreement.

12.2 Notices. We may provide notices via email or posting on https://www.havensauna.com. You may contact us at hi@havensauna.com.

12.3 Assignment. You may not assign this Agreement without our consent; we may assign it. Any unauthorized assignment is void.

12.4 Entire agreement; severability; waiver. This Agreement (plus our Terms of Use, Privacy Policy, and any Purchase Agreement later executed) is the entire agreement regarding Reservations. If any provision is found unenforceable, the rest remains in effect. Failure to enforce is not a waiver.

13) Contact

Haven Sauna (Real Sweat, Inc.)

228 Park Ave S, PMB 68003, New York, NY 10003, United States

hi@havensauna.com • (646) 766‑8366